Help & FAQs
My order
Yes you can! Our system will email you (once your order has been dispatched) with tracking info. Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating after 48 hours, please email us at hello@questionbeauty.nz with your order number.
Please verify that your email address is correct and check your junk mail. If your email is correct and it is not in your junk mail folder, please contact our team.
For most destinations, we can upgrade the shipping to require a signature upon delivery after an order has been placed. Please leave us a note a checkout if you would like to sign for your package.
Please report this within 7 days of receiving your order. Email your order number and details of the issue to hello@questionbeauty.nz
We begin to process your order immediately after it has been submitted. Please email hello@questionbeauty.nz as soon as possibleand, as we are unable to change or cancel an order once it has been fulfilled.
We accept returns for damaged or faulty product within 30 days of receiving the order.
1. The customer must provide photographic evidence of the fault/damage.
2. The refund will be processed back onto the original payment method.
3. Credit card refunds take approximately 5-10 business days to appear on your statement.
4. The original shipping cost is NOT refundable
5. Any associated return shipping fees will be covered by the customer
6. The return process can take anywhere from 7-10 business days.
If you have any queries about a return/exchange or to start a return, updating refund information or any other enquiry not listed here in regards to returns, please email your order details to hello@questionbeauty.nz
Shipping
All orders are processed with 1-2 business days from the date of purchase. You will receive an email once your order has been shipped.
Shipping fees are calculated at checkout.
When you buy a Pre-Order item your whole order WILL be delayed untill your Pre-Order item is in stock and it will all be sent as one package.
If you are in New Zealand, shipping usually takes 1-2 days within North Island and 3-4 if you are in South Island or live rurally.
International shipping timings vary, however, you can expect to receive your order within 2-4 weeks.
When you buy a Pre-Order item your whole order WILL be delayed untill your Pre-Order item is in stock and it will all be sent as one package.
If your order is shipping to an incorrect address, please email hello@questionbeauty.nz as soon as possible.
No, we only currently ship to residential addresses.
No, we only currently ship to residential addresses.
Yes, we currently ship everywhere we can. If your country doesn’t appear in the drop down during checkout, it means we currently cannot ship there yet.
Possibly. Please check with your country's customs office whether your order will attract import duties/taxes. If it does, our shipping partner will contact you when your parcel arrives in your country with payment options prior to release of the parcel.
Product
For a flawless application that ensures your pigment's longevity and showcases its beautiful colour shifts in all their glory, we highly recommend applying them over a tacky primer or with a mixing medium. To achieve the best results, we strongly advise using our Question Beauty Gel Primer as the ultimate pigment adhesive.
Using with the Gel Primer:
1. Apply a thin, sheer layer of the Gel Primer over your bare eyelids or other eyeshadows.
2. Allow the Gel Primer to dry for 10 seconds before applying pigments on top.
3. Gently tap and blend the pigment onto the desired area using a brush or your fingers.
4. Layer the pigments for intensified and multi-dimensional effects, exploring endless creative possibilities.
Using with the Mixing Medium:
1. Press the button on the top of the cap to collect some product
2. Mix equal amounts of the Mixing Medium and the pigment of your choice on a palette or the pigment cap.
3. Using a flat brush, apply a thin layer all over the lid for an extra pigmented, foiled look OR use a detail brush to use any pigment as an eyeliner or get extra creative!
4. Allow 30 seconds to dry, to avoid creasing or smudging.
They are used to achieve different textures and effects, allowing you to get the most out of your pigments and unleash your creativity! The Gel Primer is a must-have basic, helping pigment adhere to your skin and last for hours, whereas the Mixing Medium is a really versatile product which can turn your pigments into liquid eyeshadows, custom liners and lipsticks!
No, you don't! However, applying the Question Beauty pigments over a black base unlocks a rainbow of magical colours. The multichrome shifts and sparkling tones take on a whole new dimension when contrasted with a black base, offering a unique spotlight effect. This allows you to unleash your creativity and experience the illusion of having two different pigments from the same shimmering pot.
Multichrome refers to a type of colour changing makeup that doesn't actually change color. Instead, its appearance changes based on the angle that it's viewed. Tiny flakes of product reflect light in different directions, creating the illusion of a rainbow of colours in iridescent pigments.
The visibility of the shifts for all multichromes depends directly upon under what lighting they are viewed. We recommend using more than one light source and not using diffused light or flash lighting.
Multichrome pigments are expensive because they're extremely difficult to make. Every particle works like a prism that refracts light differently depending on the view angle. That's some serious science/magic which unfortunately comes at a price. Plus unlike many pressed pigments ours do not have much if any fillers, meaning a little will go a looooong way.
Don't worry! This is totally normal for all of our loose pigments to vary as each product is measured on weight, and the difference in density and textures mean some pots could look fuller than others. Rest assured, they are all weighed by our highly trained staff with Approved Cosmetic Grade Scales making sure you get exactly what you pay for.
Our standard Loose Pigments contain a minimum of 1g of product.
This is the beauty of our Multichrome and Duochrome pigments, they look different in all different lights and include light sensitive ingredients. Direct sunlight can sometimes wash-out the colours and affect their shifting. We find that natural and low light will display the true colours. We always recommend pairing our pigments with out bestselling Gel Primer; a silky light-weight gel, ensuring your pigments stay put.
Yes! All our products are vegan-friendly and do not contain any animal derived ingredients or animal by-products.
Yes! Animal welfare is a cause close to our hearts. Our products are not officially certified as ‘cruelty free’ however we do not conduct or commission animal testing on ingredients, formulations or finished products.
No! The only Mica we use is Synthetic (lab-created)!
Yes! Our products are 100% gluten, talc, and paraben-free.
It is very important to make sure every product is patch tested before using it on your face and eye area, especially if you have sensitive skin. Some of our products contain ingredients that can be sensitive to skin. To patch test, apply a small amount of product to your wrist, inner elbow or behind your ear and allow it to sit on the skin for 24 hours. If any irritation occurs, remove the product immediately and discontinue use.
In case of hypersensitivity to one of the components and/or redness or other skin manifestations discontinue use immediately.
No! None of our products contain micro-plastics.
All of the ingredients for each product can be found listed in the description on the individual product page. You can also check the backs of the product boxes for a full list of ingredients.
Other
As of right now, Question Beauty products are only sold on our website. Keep an eye on our socials in case this changes.
All major credit cards, Afterpay and Laybuy.
For Afterpay and Laybuy options, just scroll past the credit card details on the checkout page.